MB-230 : Microsoft Dynamics 365 Customer Service Functional Consultant

The MB-230 exam, also known as "Microsoft Dynamics 365 Customer Service," is an examination designed for individuals who are looking to validate their skills in Dynamics 365 technology, specifically in the customer service module. The exam measures a candidate's ability to implement solutions that manage resources that complete the customer engagement lifecycle, and it covers topics such as customer service principles, case management, service level agreements (SLAs), entitlements, and interactive service hubs. As for the cost, the price of Microsoft certification exams, including the MB-230, can vary by region and currency fluctuations. As of my last update, in the United States, the exam typically costs $165 USD. However, it's a good idea to check the official Microsoft website or contact your local exam provider for the most current pricing and any available discounts or vouchers.